Concierge & Guest Relations Consultants

Elevating guest experiences with expert concierge services and comprehensive hospitality training, ensuring every visitor feels attended to and valued.

Elevating Guest
Experiences

We specialize in enhancing every aspect of the guest journey, ensuring memorable stays through personalized services, attention to detail, and professional expertise.

Customer Service & Hospitality Training

Our expert training programs empower hospitality staff with the skills needed to deliver exceptional service, fostering guest loyalty and satisfaction.

Industry Leadership
& Networking

We facilitate key industry connections and provide insights through forums and events, positioning your business at the forefront of hospitality trends.

Inspiring Staff to serve guests with passion

As champions of the guest experience, concierges and guest relations staff are instrumental in creating the memories that will see guests return or recommend the property or establishment to others.

45 +

Years In The Industry

Our Proven Track Record

Our extensive knowledge has shaped our consultancy into a leading force in the hospitality industry.

Share, Inspire and Shine

Uplifting Customer Service Standards

Our comprehensive hospitality training enables concierges to excel in arranging accommodations, recommending premier local dining and entertainment, and securing reservations. With a confident, patient, and helpful attitude, they are dedicated to tending to every guest’s needs, ensuring stellar service and unforgettable experiences.

Uplifting Service Delivery Standards

At D&D Concierge Consultancy, we pride ourselves on delivering hospitality that meets the highest international standards, creating lasting memories for all our guests.

Expert Consulting Services

Guest experiences & service etiquette

A Warm Heartfelt Welcome to Our “World”!

Concierges are primarily responsible for arranging accommodations, recommending local dining and entertainment, and making reservations. Our ideal candidate tends to guests’ needs and ensures stellar services with a confident, patient, and helpful attitude.

Concierge Management

Our ideal candidate tends to guests’ needs and ensures stellar services with a confident, patient, and helpful attitude.

Guest Relations Training

Our ideal candidate tends to guests’ needs and ensures stellar services with a confident, patient, and helpful attitude.

Speakers & Facilitators

Our ideal candidate tends to guests’ needs and ensures stellar services with a confident, patient, and helpful attitude.

Join Our Community

The South African Concierge Forum

We have been working for several years on building a concierge forum in Johannesburg, with the aim of expanding it to the whole of South Africa.

A Community for Concierge Members Across SA

The aim is to have as many as possible people from all four- and five-star hotels and guest houses around Johannesburg to attend and to get to know each other and each other’s properties so we’re able to supply guests with updated information

Clients We Serve

We proudly collaborate with a diverse range of hospitality professionals and service providers who share our commitment to excellence.

We proudly serve concierges, guest relations teams, and hospitality partners across hotels, resorts, guesthouses, and tourism services, fostering collaboration to elevate guest experiences.