Concierge & Guest Relations Consultants
Elevating guest experiences with expert concierge services and comprehensive hospitality training, ensuring every visitor feels attended to and valued.
Elevating Guest Experiences
We specialize in enhancing every aspect of the guest journey, ensuring memorable stays through personalized services, attention to detail, and professional expertise.
Customer Service & Hospitality Training
Our expert training programs empower hospitality staff with the skills needed to deliver exceptional service, fostering guest loyalty and satisfaction.
Industry Leadership and Networking
We facilitate key industry connections and provide insights through forums and events, positioning your business at the forefront of hospitality trends.
Inspiring Staff to serve guests with passion
As champions of the guest experience, concierges and guest relations staff are instrumental in creating the memories that will see guests return or recommend the property or establishment to others.
Years In The Industry
Our Proven Track Record
Our extensive knowledge has shaped our consultancy into a leading force in the hospitality industry.
Share, Inspire and Shine
Uplifting Customer Service Standards
Our comprehensive hospitality training enables concierges to excel in arranging accommodations, recommending premier local dining and entertainment, and securing reservations. With a confident, patient, and helpful attitude, they are dedicated to tending to every guest’s needs, ensuring stellar service and unforgettable experiences.
Uplifting Service Delivery Standards
At D&D Concierge Consultancy, we pride ourselves on delivering hospitality that meets the highest international standards, creating lasting memories for all our guests.
Expert Consulting Services
Guest experiences & service etiquette
A Warm Heartfelt Welcome to Our “World”!
Concierges are primarily responsible for arranging accommodations, recommending local dining and entertainment, and making reservations. Our ideal candidate tends to guests’ needs and ensures stellar services with a confident, patient, and helpful attitude.
Concierge Management
Our ideal candidate tends to guests’ needs and ensures stellar services with a confident, patient, and helpful attitude.
Guest Relations Training
Our ideal candidate tends to guests’ needs and ensures stellar services with a confident, patient, and helpful attitude.
Speakers & Facilitators
Our ideal candidate tends to guests’ needs and ensures stellar services with a confident, patient, and helpful attitude.
Join Our Community
The South African Concierge Forum
We have been working for several years on building a concierge forum in Johannesburg, with the aim of expanding it to the whole of South Africa.
A Community for Concierge Members Across SA
The aim is to have as many as possible people from all four- and five-star hotels and guest houses around Johannesburg to attend and to get to know each other and each other’s properties so we’re able to supply guests with updated information
Contact Us
Get In Touch
Let us help you by creating a unique program for your business and staff, ensuring the best results in guest relations.
Contact Support
(+27) 72 484 7959
info@ddconsultancy.co.za
Contact Deon
(+27) 82 651 4021
deon@ddconsultancy.co.za
Contact Kagisho
(+27) 84 851 5840
kagisho@ddconsultancy.co.za
Stay Connected
Send Us A Message
Client Feedback
Customer Testimonials
Souli
“Sky Electrical demonstrated exceptional professionalism, providing outstanding service that exceeded all my expectations! The workmanship was of the highest degree of perfection.”
Silvia
“Their team not only exceeded my expectations but also delivered exceptional service and a high-quality solar system. As an 80-year-old residing in a complex, I couldn’t be happier.”
Ms Radebe
“Choosing Sky Electrical turned out to be the best decision. I have a daughter on university and couldn’t afford power outages but sky electrical came to our rescue, no power outages EVER!”
Robyn
“If you asked me to rate them, I would rate them a 10/10! Good reaction, professional, answered all my questions. Our Eskom account is for the first time in the negative. We are very happy.”
