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We launched an exclusive Certified Hospitality Training Programme designed to raise the bar for guest relations and concierge services across South Africa’s hospitality industry.

D&D Concierge Consultancy will offer Concierge and guest relations consulting, guest relations training, inspirational speaking and facilitating as well as continue hosting the South African Concierge Forum.

After nearly 15 years as Head Concierge and Guest Relations Manager at the award-winning Palazzo Hotel Montecasino, Deon Prinsloo is stepping away from his role to pursue a new chapter in his illustrious career.

Deon Prinsloo, Concierge at The Palazzo Hotel, established the SA Annual Concierge Conference, now in its 9th year, as a platform for concierges to stay updated on industry trends and continuously improve guest experiences.

Concierges in Johannesburg participate in four educational tours annually, with September marking the gathering of hospitality professionals for the Annual Concierges Conference.

South African concierges understand the importance of making guests feel at home. A genuine smile, friendly demeanor, and a firm handshake create a warm and inviting atmosphere, ensuring that every guest’s experience begins on a positive note.