Concierge Forum
- Services
- SA Concierge Forum
South African Concierge Forum
A Platform for Concierge Excellence
Celebrating Excellence in Concierge and Guest Relations
The South African Concierges Forum serves as a vital platform for hospitality professionals, dedicated to enhancing guest experiences and positioning South Africa as a premier tourist destination. The Annual Concierges Conference, led by Deon Prinsloo and Kagisho Ditira, stands as the only dedicated event for hotel concierges in South Africa.
Annual Conferences: Networking and Growth Opportunities
The South African Concierge Forum was established to create a dedicated space for concierge professionals and guest relations staff to connect, exchange ideas, and elevate service standards within the South African hospitality industry.
Our Mission: Driving Excellence in Hospitality
- Elevate guest experiences with expert concierge services
- Showcase South Africa as a top tourism destination
- Support continuous learning in hospitality
- Connect concierge and guest relations experts
- Uphold global standards of service excellence
- Enhance collaboration within the hospitality sector
Networking Opportunities
Building a Stronger Concierge Community
Our annual conference brings together industry experts and exhibitors to showcase top attractions and experiences, offering a unique opportunity for professionals to share best practices and elevate service standards across the sector.
Membership & Participation
- Open to Head Concierges, Guest Relations Managers, and similar roles
- Participation in events and networking sessions throughout the year
- Inclusive of all guest services and hospitality professionals
- Confidentiality of contact details is maintained
- Free membership—no fees required!
Exploring Industry Trends
Recent Conference Themes
Each year, the forum selects a theme that reflects relevant industry trends and challenges.
2010
The Internet vs. Concierge
2011
The Ultimate Concierge – Thuli Sitholi
2013
The Evolution of Concierge Services in the Digital Age
2014
Creating a Memorable Guest Welcome
2015
Designing a Dream Guest Experience
2016
Inspire, Share, and Shine
2017
Business + Leisure = “Bleisure”
2018
Elevating Guest Experiences Continuously
2019
Celebrating a Decade of Excellence
2021
Thriving in the Hospitality Industry
2022
Embracing Change in Tourism
2023
The Sixth Sense of Luxury: Women Who Travel
2024
Purpose-Driven Hospitality
South African Concierge Forum
Events & Networking
Regular meetings are held to maintain engagement, share industry updates, and build relationships among hospitality professionals. These informal gatherings are hosted by volunteer establishments and take place every few months. Additionally, they serve as a lead-up to the Annual Concierge Conference, hosted each September during World Tourism Month.
Our Commitment to Service Excellence
The South African Concierge Forum is committed to enhancing the role of concierge professionals and contributing to the growth of South Africa’s hospitality industry. Join us today and be part of this dynamic network!
Annual Concierge Conference
Training, Education, & Industry Insights
Launched in 2010 at The Palazzo Hotel, the annual conference has grown into a key event for concierges, guest relations professionals, and hospitality service providers. The conference aims to:
Connecting Concierge & Hospitality Professionals
- Connect professionals from 4- and 5-star hotels and guesthouses
- Participation in events and networking sessions throughout the year
- Inclusive of all guest services and hospitality professionals
- Confidentiality of contact details is maintained
- Free membership—no fees required!
Recent Event Locations
Host Venues & Collaborations
The forum has been privileged to host events at some of South Africa’s most prestigious venues, including:
Johannesburg (Gauteng)
- The Palazzo Hotel
- La Toscana – Montecasino
- Bryanston Country Club
- SAB Newtown
- MOYO Zoo Lake
- SAXON Hotel
- Sandton Sun
- The Leonardo Hotel
- The Da Vinci Hotel
- Africlassic River Lodge
- Gold Reef City
Cape Town (western Cape)
- MOYO Kirstenbosch
- Cullinan
- 12 Apostles
- Beluga Restaurant
- Constantia Boutique Hotel
- Boschendal Estate
Durban (KZN & Garden Route)
- MOYO
- Oyster Box
- Beverly Hills
- Elangeni
- Bike & Bean
- Kurland
Send Us A Message
Contact Us
Get In Touch
Let us help you by creating a unique program for your business and staff, ensuring the best results in guest relations.
Contact Support
(+27) 72 484 7959
info@ddconsultancy.co.za
Contact Deon
(+27) 82 651 4021
deon@ddconsultancy.co.za
Contact Kagisho
(+27) 84 851 5840
kagisho@ddconsultancy.co.za
