Concierge Training
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July 28, 2025
New Certified Training for Excellence in Guest Experience
D&D Concierge Consulting Launches Certified Hospitality Training Programme
D&D Concierge Consulting, founded by hospitality veterans Deon Prinsloo and Kagisho Ditira, proudly introduces an exclusive Certified Hospitality Training Programme designed to raise the bar for guest relations and concierge services across South Africa’s hospitality industry.
The New Era of Excellence in Guest Service
With a combined 53 years of operational expertise, Deon and Kagisho bring a wealth of real-world knowledge, guided by their ethos: Inspire, Share, and Shine. This programme offers structured, experience-led training to empower both individuals and teams to deliver consistent, world-class service from pre-arrival to check-out.
Programme Highlights:
Complete Guest Journey Training — from pre-arrival to departure.
Frontline & Intermediate Skills — practical, real-world service techniques.
Guest Communication Excellence — emotional intelligence and feedback handling.
Concierge Service Standards — elevating guest interactions.
Supervisory & Leadership Development — preparing future hospitality leaders.
Industry Networking — through facilitation of the South African Concierge Forum.
Why This Matters for Your Business
This certified programme is designed for hotels, resorts, guesthouses, and hospitality operations seeking to:
Improve service consistency across all guest touchpoints.
Develop confident, skilled teams with strong communication and emotional intelligence.
Boost guest satisfaction and encourage repeat business.
Strengthen brand reputation through excellence in service delivery.
A Commitment to the Future of Hospitality
“Our mission is to equip hospitality professionals with the tools, mindset, and passion to excel in a competitive industry,” says Deon Prinsloo.
Kagisho Ditira adds, “Professional growth is fuelled by hands-on training, inspiration, and the sharing of real-world expertise.”
Whether you are nurturing entry-level staff or refining supervisory leadership, D&D Concierge Consulting’s training ensures your team shines in every guest interaction.
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Empower them with Wisdom and infuse them with Passion!
“I loved being a Concierges/Guest Relations so much that I now endeavour to turn it into a Business Venture, the First Original, as far as I know, to initiate this as a full-time venture! I decided to bet on myself, that’s the only way you never to lose!”
